Your customers may be panicked about the cost of home heating.  They’re afraid of the unknown - of rising energy prices. With fear of the unknown comes to impulse to flee – and for heating oil retailers, this means consumers potentially converting to natural gas.  But don’t panic!  ICPA will show you how to get a handle on this situation and turn consumer fear into an opportunity.  We need to start NOW - waiting until spring get up to speed will be TOO LATE.
 
At this informative training session, you will:

• Learn how you, your customer service people and your service techs can explain why oilheat is less expensive than natural gas. 
• Learn how to explain to your customers that if they really want to save money today, they can do so through conservation measures.
• Learn how to show customers that converting to gas is a poor investment.  
• Learn how your service techs can become energy conservation technicians, advising your customers on how they can become more energy efficient and save money. 

Register Here

This briefing will be conducted by the top national expert on temperature correction for petroleum products, Ross Anderson of the NY Bureau of Weights and Measures.  It is an introduction to temperature correction specifically for heating oil retailers.  You will understand how temperature correction works and why it is used to correct for expanding and contracting fuel oil volumes due to temperature; how to evaluate wholesalers who correct for temperature and those who use a shrinkage factor instead of temperature correcting; and your options in selling temperature corrected fuel oil to your customers.

Register Here  

This timely one hour briefing next week will give you plenty of time to file your Tier II reporting forms by the end of the month. Bill Drouin, a certified hazardous materials manager with Apex Companies, will show you how to fill out in detail the Tier II reporting form. This form must be files by all petroleum marketers who have more than 1,400 gallons of fuel oil storage. You will also learn how to file this form electronically.

REGISTER HERE

Planned Hedging – How It Creates Value to Retain Customers

With volatile energy prices, consumers are looking for peace of mind.  It will only come from companies that understand how to keep their customers’ prices under control through a planned hedging program.  This basic training from Angus Energy’s George Wilson and Mark Bloom will show you different tools you can use to set up price protection plans, and ways in which you can market the benefits of price protection to help retain your customers as long-term automatic delivery clients.  The program will also discuss weather hedging, and how you can protect your bottom line regardless of how many gallons you sell.  To register, call ICPA at 860-613-2041, or register online at:

REGISTER HERE

USTs - Compliance, Inspections & Enforcement for Service Stations-Session 1

The focus of this program will be on DEP inspections of Underground Storage Tanks at service stations. The presenters will lead participants through a detailed list of what inspectors are looking for, covering the most frequently cited faults. The training is geared for service station managers and corporate compliance managers.  Presenters include David Lis, Charles Rogoff, and Bill Drouin from Apex Companies. Plus there will be on display a variety of UST parts and equipment, courtesy of Service Station Equipment, so that attendees can visualize what exactly is being discussed.  This program will be offered twice for your scheduling convenience. 

REGISTER HERE

USTs - Compliance, Inspections & Enforcement for Service Stations-Session 2

The focus of this program will be on DEP inspections of Underground Storage Tanks at service stations. The presenters will lead participants through a detailed list of what inspectors are looking for, covering the most frequently cited faults. The training is geared for service station managers and corporate compliance managers.  Presenters include David Lis, Charles Rogoff, and Bill Drouin from Apex Companies. Plus there will be on display a variety of UST parts and equipment, courtesy of Service Station Equipment, so that attendees can visualize what exactly is being discussed.  This program will be offered twice for your scheduling convenience. 

REGISTER HERE

All drivers who transport petroleum products require HAZMAT training under DOT regs.  Any employee who is at risk for coming into physical contact with petroleum products (including service techs) needs to have annual HAZMAT training under OSHA regs.  This training is of two types: Awareness level for those who simply are at risk of contact with hazardous materials; and Operations level for those who have to respond to spills and who may need to clean up small releases.  These offerings will be held at the ICPA offices on the following dates and will be conducted by DOT/OSHA expert Gary LaBrake:

REGISTER HERE

Your customers may be panicked about the cost of home heating.  They’re afraid of the unknown - of rising energy prices. With fear of the unknown comes to impulse to flee – and for heating oil retailers, this means consumers potentially converting to natural gas.  But don’t panic!  ICPA will show you how to get a handle on this situation and turn consumer fear into an opportunity.  
 
At this informative training session, you will:

• Learn how you, your customer service people and your service techs can explain why oilheat is less expensive than natural gas. 
• Learn how to explain to your customers that if they really want to save money today, they can do so through conservation measures.
• Learn how to show customers that converting to gas is a poor investment.  
• Learn how your service techs can become energy conservation technicians, advising your customers on how they can become more energy efficient and save money. 

Register Here

This seminar will help you prevent fines and tickets at the weigh scales or when your trucks are pulled over by the state police or when you are audited by DOT.  Presenter Gary LaBrake will discuss driver documentation, vehicle documentation, checklist of what DMV and the state police are looking for, hours of service, truck weights, and fire marshal annual inspections.  Amy Emonds and Scott Mogensen of Foley Services will address DOT inspections including your maintenance of driver records, accident records, vehicle documentation, and drug and alcohol programs.

Register Here

All drivers who transport petroleum products require HAZMAT training under DOT regs.  Any employee who is at risk for coming into physical contact with petroleum products (including service techs) needs to have annual HAZMAT training under OSHA regs.  This training is of two types: Awareness level for those who simply are at risk of contact with hazardous materials; and Operations level for those who have to respond to spills and who may need to clean up small releases.  These offerings will be held at the ICPA offices on the following dates and will be conducted by DOT/OSHA expert Gary LaBrake:

REGISTER HERE

All drivers who transport petroleum products require HAZMAT training under DOT regs.  Any employee who is at risk for coming into physical contact with petroleum products (including service techs) needs to have annual HAZMAT training under OSHA regs.  This training is of two types: Awareness level for those who simply are at risk of contact with hazardous materials; and Operations level for those who have to respond to spills and who may need to clean up small releases.  These offerings will be held at the ICPA offices on the following dates and will be conducted by DOT/OSHA expert Gary LaBrake:

REGISTER HERE

All drivers who transport petroleum products require HAZMAT training under DOT regs.  Any employee who is at risk for coming into physical contact with petroleum products (including service techs) needs to have annual HAZMAT training under OSHA regs.  This training is of two types: Awareness level for those who simply are at risk of contact with hazardous materials; and Operations level for those who have to respond to spills and who may need to clean up small releases.  These offerings will be held at the ICPA offices on the following dates and will be conducted by DOT/OSHA expert Gary LaBrake:

REGISTER HERE

All drivers who transport petroleum products require HAZMAT training under DOT regs.  Any employee who is at risk for coming into physical contact with petroleum products (including service techs) needs to have annual HAZMAT training under OSHA regs.  This training is of two types: Awareness level for those who simply are at risk of contact with hazardous materials; and Operations level for those who have to respond to spills and who may need to clean up small releases.  These offerings will be held at the ICPA offices on the following dates and will be conducted by DOT/OSHA expert Gary LaBrake:

REGISTER HERE

   is a                              testing. $160 per applicant