Customer Retention, Profitability and Cash Flow ICPA Management Education Seminar Customer Retention, Profitability and Cash Flow February 24, 2010, 9 AM – 2:30 PM, ICPA Offices, Cromwell, CT Market volatility is panicking your customers. They are shopping suppliers more than ever. Loyalty is down. What are you doing to retain your customer base? Is it killing your bottom line? Can you have loyalty and a profitable company? This seminar will explore how to manage customer retention while maintaining a profitable company and will look at how market volatility affects your company and impacts customer loyalty; at how pricing programs affect customer retention; and at the power of the “budget” and how customer retention affects margins, cash flow and the valuation of yoru company. In the second half of the program you’ll learn about the ins and outs of credit card processing, how it impacts your cash flow and the trick of the trade to reduce the cost of processing fees. Member Price $55 Non-Member Price $155 Pricing Level   Member   Non-Member Quantity Comments | Notes | Detail