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Connecticut’s consumers have confirmed that our Energy Conservation Technicians, your HVAC technicians, are among the most respected sources for information on energy issues.
Stop worrying about what the media says about us—our own techs are more trusted sources of energy information.
By improving your employee’s communication skills, you will enable them to confidently speak to your customers about conservation and help them make informed decisions of ways to improve efficiency throughout their homes and businesses. Develop your relationships with your customers so they will turn to you for answers, not the natural gas company.
Your customer’s want and are looking for answers. Give them what they want. Listen actively, show respect, offer empathy and confirm their concerns. Provide suggestions and solutions.
Our industry is facing many critical issues. Customers are overwhelmed by high costs and feel that they must do all they can to save money.
With over 682,000 homes heated by oil, your Energy Conservation Technicians are perfectly situated to help your customers understand the benefits of oilheat for their homes and the environment.
Let us give your employees guidance on dealing with the questions your customers have on energy conservation, bio fuels, energy costs, efficiency, equipment replacement, system controls, filters, lines, and much more.
Don’t miss an opportunity for your company by not gathering enough information from your customers.
Empower your technicians to communicate effectively with your customers to assure them that your company can guide them in making their home is as efficient as possible without compromising safety, reliability and comfort.
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