-
Professional Skills for Technicians
We have a chart from a CT consumer
survey that reflects the attitudes of Connecticut residents
regarding who they trust most for information about energy issues
and efficiency. Our service techs rank 2nd - that’s right, it’s
own our professional, licensed service technicians. Are you taking
full advantage of this tremendous opportunity to develop a
stronger bond between your company and your customers? Are your
service technicians prepared to help your company take advantage
of this tremendous growth and customer-retention opportunity? We
need a commitment from you to want to change the level of
professionalism in your company – our industry is changing and we
need to change with it. Think of where you want your company to be
in five years. With cleaner fuels, improvements in equipment
quality and the “Go Green” movement — Consider how the “energy
conservation” department will change. How do you make maximum use
and productivity of this resource? We have raised the bar on
Energy Conservation Technician training here at ITEC. Our
instructor is Ms. Ann Ward of Ward Certified Consultants, LLC and
this program was developed by ITEC’s 9—Service Manager School
Board. We have created a two day seminar to give your seasoned
technicians the self-assurance they need to effectively
communicate with your customers. Let your technicians enhance your
company image and solidify your reputation. It’s all about your
technician - How he presents him or herself and your company to
your customers. Get your technician to rethink how he or she deals
with your customers—to build credibility & respect. The ten
minutes your tech spends speaking to your customer may just be the
reason they STAY a customer!
January 23-27, 2012 / 8.00am to
3.30pm / Ann Ward /
Registration and Information Here |
|
Start your season right! Make sure
your technicians are performing all the proper steps during a
seasonal start-up. This seminar is designed to support your
service departments by clearly presenting accepted practices.
Technicians will be able to refresh their skills by putting gauges
on real equipment, after a thorough review in a class room
setting. Our seminar will cover the proper use and handling of
R410A refrigerant, reinforcing proper service skills. Afraid of
the pressures? Not sure of the lubricant? Uncertain if this really
works? Customer complaints. Learn troubleshooting basics and
recommend the proper repair the first time. Work through the
complexities of an air conditioning installation, including zoning
and thermostats. Use your gages on a working unit to get SuperHeat
& SubCooling readings.
March, 2012 / 8.30am to
12.30pm / Mike Sola / Registration
and Information Here |
-
AC Service &
Troubleshooting
Learn the fundamental skills
required to troubleshoot residential & light commercial HVAC
refrigeration system problems. Technicians need confidence &
skills to handle system malfunctions. They need analytical
procedures & ability to identify the problem, determine a course
of action & eliminate the issue. Join us in the lab: Hands on
evaluation of systems. Identify components Measure system
refrigerant pressures & temperatures Evaluation of system airflow
Measuring wet & dry bulb air flow conditions Refrigerant under &
over charge Calculating system superheat & subcooling Restricted
condensers & evaporator airflow Your technicians will leave this
seminar with an understanding of standard operating conditions for
an HVAC residential system. They will have the ability to:
calculate refrigerant charge and understand the proper charging
methods for these systems. understand the application of the use
of pressure enthalpy diagrams. properly use tools and testing
instruments for system diagnosis measure air flow & calculate
system cooling capacity follow general rules of safety Understand
EPA guidelines
April, 2012
/ 8.30am
to 3.30pm / Mike Sola /
Registration
and Information Here |
|
Start your season right! Make sure
your technicians are performing all the proper steps during a
seasonal start-up. This seminar is designed to support your
service departments by clearly presenting accepted practices.
Technicians will be able to refresh their skills by putting gauges
on real equipment, after a thorough review in a class room
setting. Our seminar will cover the proper use and handling of
R410A refrigerant, reinforcing proper service skills. Afraid of
the pressures? Not sure of the lubricant? Uncertain if this really
works? Customer complaints. Learn troubleshooting basics and
recommend the proper repair the first time. Work through the
complexities of an air conditioning installation, including zoning
and thermostats. Use your gages on a working unit to get SuperHeat
& SubCooling readings.
May, 2012 /
8.30am to
12.30pm / Mike Sola / Registration
and Information Here |
|
R-22 is a “thing of the past”! Get
your techs prepared to service and install equipment that uses
R-410 A. Our seminar will cover the proper use and handling of
this refrigerant, reinforcing proper service skills. Afraid of the
pressures? Not sure of the lubricant? Uncertain if this really
works? Let ICPA TEC, and our staff of skilled instructors bring
your department up to speed with the latest in air conditioning.
We’ll go through the steps and have your technician experience
R-410A FIRST HAND in our state of the art classroom and
laboratory. We use R-410 A in our building! See it, touch it! Real
time, real world. Learn the fundamentals of R – 410A.
May, 2012 / 8.30am to
12.30pm / Mike Sola / Registration and Information Here |
-
AC Service &
Troubleshooting
Learn the fundamental skills
required to troubleshoot residential & light commercial HVAC
refrigeration system problems. Technicians need confidence &
skills to handle system malfunctions. They need analytical
procedures & ability to identify the problem, determine a course
of action & eliminate the issue. Join us in the lab: Hands on
evaluation of systems. Identify components Measure system
refrigerant pressures & temperatures Evaluation of system airflow
Measuring wet & dry bulb air flow conditions Refrigerant under &
over charge Calculating system superheat & subcooling Restricted
condensers & evaporator airflow Your technicians will leave this
seminar with an understanding of standard operating conditions for
an HVAC residential system. They will have the ability to:
calculate refrigerant charge and understand the proper charging
methods for these systems. understand the application of the use
of pressure enthalpy diagrams. properly use tools and testing
instruments for system diagnosis measure air flow & calculate
system cooling capacity follow general rules of safety Understand
EPA guidelines
May, 2012
/ 8.30am
to 3.30pm / Mike Sola /
Registration
and Information Here |
-
Professional Skills
for Technicians
We have a chart from a CT consumer
survey that reflects the attitudes of Connecticut residents
regarding who they trust most for information about energy issues
and efficiency. Our service techs rank 2nd - that’s right, it’s
own our professional, licensed service technicians. Are you taking
full advantage of this tremendous opportunity to develop a
stronger bond between your company and your customers? Are your
service technicians prepared to help your company take advantage
of this tremendous growth and customer-retention opportunity? We
need a commitment from you to want to change the level of
professionalism in your company – our industry is changing and we
need to change with it. Think of where you want your company to be
in five years. With cleaner fuels, improvements in equipment
quality and the “Go Green” movement — Consider how the “energy
conservation” department will change. How do you make maximum use
and productivity of this resource? We have raised the bar on
Energy Conservation Technician training here at ITEC. Our
instructor is Ms. Ann Ward of Ward Certified Consultants, LLC and
this program was developed by ITEC’s 9—Service Manager School
Board. We have created a two day seminar to give your seasoned
technicians the self-assurance they need to effectively
communicate with your customers. Let your technicians enhance your
company image and solidify your reputation. It’s all about your
technician - How he presents him or herself and your company to
your customers. Get your technician to rethink how he or she deals
with your customers—to build credibility & respect. The ten
minutes your tech spends speaking to your customer may just be the
reason they STAY a customer!
May
21-25, 2012 / 8.00am to 3.30pm / Ann Ward /
Registration and Information Here |
-
AC Service &
Troubleshooting
Learn the fundamental skills
required to troubleshoot residential & light commercial HVAC
refrigeration system problems. Technicians need confidence &
skills to handle system malfunctions. They need analytical
procedures & ability to identify the problem, determine a course
of action & eliminate the issue. Join us in the lab: Hands on
evaluation of systems. Identify components Measure system
refrigerant pressures & temperatures Evaluation of system airflow
Measuring wet & dry bulb air flow conditions Refrigerant under &
over charge Calculating system superheat & subcooling Restricted
condensers & evaporator airflow Your technicians will leave this
seminar with an understanding of standard operating conditions for
an HVAC residential system. They will have the ability to:
calculate refrigerant charge and understand the proper charging
methods for these systems. understand the application of the use
of pressure enthalpy diagrams. properly use tools and testing
instruments for system diagnosis measure air flow & calculate
system cooling capacity follow general rules of safety Understand
EPA guidelines
June
2, 2012
/ 8.30am
to 3.30pm / Mike Sola / Registration
and Information Here |
-
LOW
TECH TRAINING ON THE FRONT LINE
|
June, 2012 |This
seminar is intended for your receptionists, dispatchers, and
customer service representatives. They will learn techniques
to help draw out critical information while on the phone.
This will save your company money by determining the nature
and urgency of the problem before your serviceman arrives.
Our presenters will give your front line people insights on
problem solving and tips on offering solutions. They will
receive practical and workable ways to handle calls such as:
“We have no heat” “I smell oil in the house” “My
furnace is making a loud noise” “My carbon monoxide
alarm just went off, what should I do?” “I hear loud
shrieking noises coming from the basement.” Topics of
Discussion: Telephone basics — determine the problem
Handling irate customers Carbon monoxide information No heat
or hot water calls Oil smell calls Smoke and soot calls
Indoor soot — a bad burner or candles? Strange noises
calls Oil or water leak calls Oil run out calls Prioritizing
calls Degree-day information Much, much more 8.00am to
12noon. |
|
|
September, 2012 | Here is a seminar that starts with the
electrical panel and works through the controls used in the HVAC
industry. Your technician will go through a review of basic
electricity, switches and relays, step down transformers, then apply
them using wiring diagrams. The technician should be able to trouble
shoot electrical circuits using wiring diagrams from
manufacturer’s ladder and wiring schematics. Additionally the
technician should be able to sketch a diagram that addresses the
controls required for individual applications. We’ll explain how
to isolate multiple power sources and why that control failed. When
the technicians complete this one day seminar they should be able to
troubleshoot the real problem, not just throw parts on the job until
it seems to work. Stop wasting valuable time and money on
misdiagnosed electrical problems. Send your technician to this
valuable seminar and reap the benefits only education can provide. The
technician will need to bring their meters for review of the
operation, though this seminar will not include lab applications.
|
-
LOW
TECH TRAINING ON THE FRONT LINE
|
September, 2012 |This
seminar is intended for your receptionists, dispatchers, and
customer service representatives. They will learn techniques
to help draw out critical information while on the phone.
This will save your company money by determining the nature
and urgency of the problem before your serviceman arrives.
Our presenters will give your front line people insights on
problem solving and tips on offering solutions. They will
receive practical and workable ways to handle calls such as:
“We have no heat” “I smell oil in the house” “My
furnace is making a loud noise” “My carbon monoxide
alarm just went off, what should I do?” “I hear loud
shrieking noises coming from the basement.” Topics of
Discussion: Telephone basics — determine the problem
Handling irate customers Carbon monoxide information No heat
or hot water calls Oil smell calls Smoke and soot calls
Indoor soot — a bad burner or candles? Strange noises
calls Oil or water leak calls Oil run out calls Prioritizing
calls Degree-day information Much, much more 8.00am to
12noon. |
|
|
September, 2012 | This seminar will cover the
installation and wiring techniques of hydronic controls on
residential hot water boilers. It is an excellent refresher
course for the experienced technician and for the those
wishing to increase their knowledge in this area. Many
technicians do not really understand the concept of the
differential on an aquastat. You will learn and understand
this setting at this seminar. We will be discussing wiring
and operation of single, double, and triple acting aquastats
including the installation of the R845 relay with proper
connection to the L8124 ZR and ZC terminals. Controls
covered include: L4006A, L4006B, L6006A, L8124 and R845.
Learn the difference between direct and reverse acting
controls. Learn to read control-wiring schematics and gain
an understanding of the of the purpose of the transformer,
magnetic coil and its function with the contacts.
Differences between contacts and switches, and cycling of
controls based on water temperature. Wiring of these
controls into circulators and primary controls.
Troubleshooting and opportunity to ask questions throughout
the seminar. |
-
Professional Skills for Technicians
We have a chart from a CT consumer
survey that reflects the attitudes of Connecticut residents
regarding who they trust most for information about energy issues
and efficiency. Our service techs rank 2nd - that’s right, it’s
own our professional, licensed service technicians. Are you taking
full advantage of this tremendous opportunity to develop a
stronger bond between your company and your customers? Are your
service technicians prepared to help your company take advantage
of this tremendous growth and customer-retention opportunity? We
need a commitment from you to want to change the level of
professionalism in your company – our industry is changing and we
need to change with it. Think of where you want your company to be
in five years. With cleaner fuels, improvements in equipment
quality and the “Go Green” movement — Consider how the “energy
conservation” department will change. How do you make maximum use
and productivity of this resource? We have raised the bar on
Energy Conservation Technician training here at ITEC. Our
instructor is Ms. Ann Ward of Ward Certified Consultants, LLC and
this program was developed by ITEC’s 9—Service Manager School
Board. We have created a two day seminar to give your seasoned
technicians the self-assurance they need to effectively
communicate with your customers. Let your technicians enhance your
company image and solidify your reputation. It’s all about your
technician - How he presents him or herself and your company to
your customers. Get your technician to rethink how he or she deals
with your customers—to build credibility & respect. The ten
minutes your tech spends speaking to your customer may just be the
reason they STAY a customer!
October 8-12, 2012 / 8.00am to
3.30pm / Ann Ward /
Registration and Information Here |
-
FUEL
PUMPS -pressure & vacuum
|
October, 2012 | This seminar is designed for the
technician who wants to learn more about fuel pumps.
Starting with oil traveling from the delivery truck right to
the nozzle. The technician will learn how to properly size a
pump for a specific job using an understanding of vacuum and
lift. Pump pressure and vacuum testing, filters and
strainers. The technician will also learn the difference
between “J” pumps, mini pumps, one and two stage pumps,
one pipe and two pipe systems - how and when they are used,
the benefit and dangers of two pipe systems. Push pull pumps
vs. Co2 guns, how to perform an acceptance test, pump
troubleshooting, and much more. 8.00am to 12.30pm |
-
warm
air & hydronic zoning
|
October, 2012 | This seminar has been designed for all
levels of service technicians and supervisors. It serves as
a great introduction for newcomers to the field and a useful
refresher for the more experienced technician. This session
will cover both Hydronic and Warm Air Zoning. Hydronic
Zoning * Wiring and controlling single zone circulator
relays * Wiring and controlling multiple zone circulator
relays * Priority wiring for indirect water heaters * Piping
for multiple zones * Pipe sizing for multiple zone systems
Warm Air Zoning * Air flow * Wiring zone systems * Sizing
theory as applied to zoning * Bypass dampers * Damper
replacement * Thermostat replacement and compatibility New
Installations, Troubleshooting and time for all of your
questions 8.30am to 12.30pm |
|
|
October, 2012 | The standard codes for proper
venting and ventilation have changed and are being enforced
for good reason. You are responsible for compliance of the
code! It is important to understand the codes before a
heating appliance is installed or replaced. Power Venters +
Inducers Combustion Air - Chimney and Vents Topics will
include: Types of draft Vent termination Fan proving
Efficiency Temperature Controls Equipment Safety Reading
Venting Tables Ventilation codes Combustion Air Unrestricted
Average numbers gross for rate and net for heating Outside
air /Inside air Vent connectors Fan in a can Questions and
answers. |
|
|
November, 2012 | Give your technicians and installers
the foundation they need to properly design a gas heating
system. This seminar will include: The basics of gas heating
Simple procedures to follow when designing a system Proper
sizing—the longest method (as used by PSI Exams) Choosing the
right materials for the job Eliminate errors in material and
labor costs. Friction loss Low pressure problems Keeping
equipment safe & running properly Troubleshooting Hands on
in our lab And much more….. Bring your questions with you -
there will be plenty of time for discussion and demonstration
November 13, 2007 8.00am - 12.30pm |
| |
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